Developer updates
Announcements and breaking changes for developers
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Announcing support for OAuth refresh token grant type and OAuth access and refresh token expirations
Announced on Rollout starts Rollout ends April 30, 2025 April 30, 2025 May 30, 2025 Starting today, customers... -
Announcing the Account Groups Availability API
Announced on Rollout on June 10, 2024 June 10, 2024 Zendesk is excited to announce the launch of the Zendesk ... -
[BREAKING] Changing how the Skill-based Routing API works for instance values
Starting September 2, 2024, the Incremental Instance Values Export endpoint will sort based on the "updated_at" times... -
Announcing custom object trigger events for Zendesk Integration Services (ZIS)
Announced on Rollout starts August 2, 2024 August 2, 2024 We're excited to announce the release of a new feat... -
Help Center API - Localized inline attachments
Announced on Rollout starts Rollout ends August 20, 2024 August 20, 2024 August 20, 2024 Inline article attac... -
Announcing Public API for Media
Announced on Rollout starts Rollout ends August 19, 2024 August 20, 2024 August 20, 2024 Zendesk is excited t... -
Deprecating the Zopim Chat REST API domain
Announced on Rollout starts Rollout ends August 19, 2024 October 29, 2024 May 12, 2025 Starting October 2... -
Introducing the Redirect Rules API
Announced on Rollout starts Rollout ends October 21, 2024 October 21, 2024 October 21, 2024 Zendesk is excite... -
Deprecation of OAuth access token reference path in ZIS
Announced on Rollout starts Rollout ends October 28, 2024 December 5, 2024 December 5, 2024 We’re announcing ... -
Announcing the removal of OAuth 2.0 grant types for Support
Announced on Rollout starts Rollout ends August 27, 2024 August 27, 2024 February 17, 2025 In alignment with ... -
Announcing new bulk APIs for agent availability with omnichannel routing
Phase Announced on Rollout on Phase 1 December 10, 2024 December 10, 2024 Phase 2 March 4, 2025 March 4, 2025 ... -
Account settings cdn changes
Announced on Rollout starts Rollout ends January 21, 2025 February 24, 2025 February 24, 2025 The "cdn" key i... -
Announcing support for OAuth 2.0 Client Credentials grant type
Announced on Rollout on March 4, 2025 March 4, 2025 Starting today, Zendesk is adding support for the Client ... -
Announcing improvements to User Identities API for trustworthy email verification
Announced on Rollout starts Rollout ends April 3, 2025 April 3, 2025 April 11, 2025 As of today, we’re introd...