How to solve general issues with the account
General troubleshooting articles related to the functionality of Zendesk as a whole. Content that gives tips and workflows to solve issues not particular to a specific Zendesk product.
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Why is Zendesk slow when I work from home?
Question Zendesk is slow to load and lagging when I work remotely. I'm having a lot of performance issues. How do I f... -
Is Zendesk down?
QuestionIs Zendesk down or experiencing performance issues, what should I do?AnswerPerformance issues can be caused b... -
What information should I include when I contact Zendesk Customer Support?
Question What information should I include when I contact Zendesk Customer Support about an issue with my account? An... -
Troubleshooting general performance issues in my Zendesk account
Question Learn how to troubleshoot general performance issues at Zendesk such as slow loading speed, timeouts, or pag... -
What is the minimum internet speed requirement for Zendesk Talk and Chat?
Question What is the minimum internet speed requirement for Voice and live chat? Answer Zendesk doesn't have a set re... -
How can I generate a traceroute for troubleshooting?
Question Zendesk Customer Support requested a traceroute to investigate my issue. How can I generate a traceroute for... -
Generating a performance profile for troubleshooting
When investigating performance issues, it is sometimes necessary for the customer service team to request additional ... -
Zendesk widget keeps popping up
Issue symptoms The widget to contact the Zendesk team keeps appearing on each page with a notification as seen below,... -
Users receive a password reset notification from Zendesk after changing their SSO password
Issue symptoms When users are provisioned using a SAML single sign-on (SSO) system and change their password, they re... -
Error: Failed to save security settings
Issue symptoms After attempting to save changes within the Account > Security settings in Admin Center, I receive the... -
Can I get a breakdown of the storage usage by ticket ID?
Question Can I get a breakdown of the storage usage by ticket ID? Answer There isn't currently a way to get a detaile... -
Can I export data from an expired Zendesk account?
Question How can I export all open and closed tickets from an expired Zendesk account? Answer Data exports are availa... -
Unable to access Zendesk due to error ERR_CERT_DATE_INVALID
Issue symptoms One of the agents can't access Zendesk and encounters a blank white screen when trying to log in. When... -
Why are exported Chrome HAR files returning zero bytes?
Question I'm trying to export a HAR file from Chrome but it is returning a file with zero bytes, why is that? Answer ...