How to manage subscriptions and billing for Talk and Text
Data usage, licensing, and charges in Talk and Text. Content includes questions about plans, subscriptions, trials and pricing.
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Can I have Talk without Support?
Question Is it possible to purchase Talk without buying a Support plan? Answer No, you must have a Zendesk Support... -
Do I need a Talk license for Text agents?
Question Do I need a Zendesk Talk license for Text agents? Answer Yes, any agent who replies using your Text channe... -
Talk balance auto-recharge
Question If I top-up my Talk balance, will this auto-recharge my balance in the future if I run below a certain thres... -
Not continuing with Zendesk Talk after Trial
Question I have finished my Talk trial and don't want to purchase a Talk subscription. What do I need to do? Answer N... -
What is Talk Partner Edition?
Question What is the Talk Partner Edition plan? Answer Talk Partner Edition is an API toolbox that lets you integrate... -
Is there a difference in functionality between Talk trials and subscribed Talk plans?
Question Are there any things agents won't have access to or be able to do while on a Talk trial? Answer There are a ... -
How can I pay for minutes in Talk?
Question How can I pay for minutes in Talk? Answer There are two options available for paying for minutes in Talk: ... -
Why did my Talk number disappear?
Question I don't see my Zendesk Talk number in my account. Why was my number deleted? Answer Your number can be rem... -
Why was I charged $1 for Talk usage?
Question I am on Talk Lite or did not use Talk this month, however, I was still charged $1 for usage? Answer The cos... -
How much does it cost to make a call through a digital line?
Question How much does it cost to make a call through a digital line? Answer To find out the usage charges for a digi... -
Can I control which of my agents are Talk agents when I use Lite?
Question Can I control which of my agents are Talk agents when I use Talk Lite? Answer No, when you use Talk Lite, a... -
How can I view my Talk usage?
Question How can I view my Talk usage? Answer Talk minutes are priced in different ways based on the type of call, r... -
Will I be charged a porting fee for Zendesk Talk?
Question I am interested in porting over my external numbers to Zendesk Talk. Will I be charged a porting fee? Answe... -
How can I reduce call costs and lower the overall Zendesk Talk invoice?
Question What strategies can I implement to reduce call costs and lower the overall Zendesk Talk invoice? Answer To m...