Allowing agents to edit and delete posts in the community

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Suite

Professional, Enterprise, or Enterprise Plus

All signed-in users can add posts to community topics. Only Guide managers, and users with moderator rights, can edit and delete posts by default.

A Guide manager can allow agents to edit or delete posts in select community topics. This permission is granted at the topic level and must be set individually for each topic. You must be a Guide manager to grant this permission.

For more information about overall permissions, see About roles and setting permissions.

To enable agents to edit or delete articles in a topic

1. Open the topic, then click Edit topic in the top menu bar.
2. In the Who can manage posts option in the section's sidebar, select Agents and managers.

   

   Managing posts means that agents can edit or delete any post in that specific community topic.

3. Click Update.