Why don't I receive the verification email when I set up forwarding for a new support address?

Question

I'm trying to set up forwarding for a new support address, but I didn't receive any kind of verification code or link. What is happening?

Answer

If you didn't receive the verification email, then check the Suspended tickets view. Sometimes the verification emails come into Zendesk Support through a no-reply email and are detected as being from a system user. This causes Zendesk to auto-suspend the email.

For more information about adding support addresses, see the article: Adding support addresses for users to submit tickets.