Can I still receive calls forwarded to my phone even when I close my browser?

Question

Can I still receive calls forwarded to my phone even when my computer falls asleep, turns off, or I close my browser?

Answer 

Yes. As long as your agent state is Online in the call console in Talk and set to take calls Via Phone, you will continue to receive calls even if:

• You are logged out
• You have closed the browser
• Your computer has fallen asleep
• Your computer is turned off

This means you can continue to receive calls through your Zendesk account, without being tethered to your desk. For more information, see the article: Receiving and placing calls in Zendesk Talk.

Note: If you have omnichannel routing enabled, the call forwarding behavior changes. If call forwarding is enabled and the status of an agent is automatically set to offline because the agent has been disconnected, calls to that agent will no longer be forwarded to the agent’s phone. Additionally, omnichannel routing is enabled as the default routing experience for all Zendesk Suite accounts created after December 5, 2024.