How will I know that a chat is initiated from my mobile app when using the Chat mobile SDK?

Question

I have installed my widget on my mobile app using Chat mobile SDK. How will I know that a chat is initiated from my mobile app?

Answer

When a customer visits your mobile app with a Chat mobile SDK installed (iOS or Android) and initiates a chat, the page title in the Visitor path will be displayed as Mobile chat connected.

Tip: If you want to create a Chat trigger for customers that are using your mobile app with the Zendesk Chat mobile SDKs installed, see this Chat trigger recipe: Recipe: Create Chat triggers for iOS and Android mobile SDKs.