Can I create a report that shows trigger usage?

Question

Can I create a report that shows trigger usage?

Answer

No, no pre-built metric can capture trigger usage in the Explore datasets. As an alternative, add a tag when you create a trigger.

You will be able to use that tag in Explore. Generate a report to show the usage of the tags applied to tickets. This will only capture one use of a tag per ticket. For more information and an example of creating a report for ticket tag usage, see the article: Reporting with tags.

Another way to see trigger usage within the account are rule analyses.

Additionally, you can also utilize the API to obtain trigger data usage within specific time ranges. For more information, see the article: Is it possible to get usage data on macros, triggers and automation?