Are outbound Zip files supported in messaging?

Question

Are outbound Zip files supported in messaging?

Answer

Yes, inbound and outbound ZIP files are supported for the messaging channels.

Note: Private attachments are also available in messaging tickets for end users and ticket assignees. These attachments provide a higher level of security and users have limited access to these types of attachments.

For more information, see this article: Enabling attachments in tickets.