Am I using Talk or Sell voice?

Question

I am trying to set up or use the voice function in my account but I am not sure if I have Talk or Sell Voice. What is the difference between the two voice functions?

Answer

Talk is the voice function within Support that allows your customers and agents to place phone calls within support tickets. See below for an example of the Talk console from the top right of the Support interface:

You can also place Talk calls directly from a Support ticket to add the call to that ticket:

For more information about using Talk, see the resources:

• Using Talk for Voice
• Enabling Talk and configuring general settings
• Zendesk Talk for Agents

Sell Voice allows you to call leads and contacts directly from Deals within the Sell product. For more information on setting up Sell Voice, see the article: Enabling Sell Voice.

See below for an example of how to call a Lead:

You can also place calls to a Lead or Contact from the top right of the Sell interface:

For more information, see the article: Using calls and text in Sell Voice