Aircall for Sell error: Account blocked. Your voice and text account has been blocked

Issue symptoms

I have integrated the third-party Aircall for Sell app and can't make calls from Zendesk Sell. I see the error: Account blocked. Your voice and text account has been blocked.

Resolution steps

The error message is expected. Calls will not be placed through Zendesk Sell but rather, through the Aircall integration.

You'll need to use Aircall web or the Mac or Windows apps. Finally, add the Aircall Dialer browser extension, which will enable you to click-to-call directly from the Zendesk Sell platform. 

Note: Aircall for Sell is not supported by Zendesk. For help, click Contact Us on their app page.