Does an automation based on the ticket status reset after a ticket update if the status didn't change?

Question

I want to build an automation that includes the condition Ticket: Hours since pending. 
Does an automation based on the ticket status reset after a ticket update if there is no status change?

Answer

No, there are no changes to the calculation as there was no status change that occurred. The automation still calculates from the moment the status is first submitted if there is no status update, unless the automation is combined with other conditions, such as the Ticket: Hours since update.

For more information, see these articles:

• About automations and how they work
• Using the "Hours since" condition in automations