Can the generative AI tools and search for help center read through the content of attachments?

Question

Are the generative AI tools for help center and generative search for help center capable of returning content from attachments or PDF files?

Answer

No, these features can't read the content of attachments in your help center. Readable content should be directly present in your articles. Because generative answers are based on your help center and your external content, the quality of the answers depend on the quality of your knowledge base.

For more information, see these articles:

• Using generative AI to expand and enhance help center content
• Using generative search to provide AI-powered answers to search queries
• About help center end user search