Why do AI agents provide an answer in a language different from their settings?

Question

I have selected one default language and one language for translation. Why do AI agents provide an answer in a language different from its settings?

Answer

AI agents - Essential allows you to provide an answer in the supported languages for AI agents messaging, independently from the configuration in the Language tab. The language set up from this tab only applies to the text provided by an admin in the Behaviour tab. For more information, see this article: Managing languages in an AI agent for messaging.