Why did I get an email that says Test message from Zendesk?

Question

Why did I get an email that says Test message from Zendesk?

Answer

If you receive an email like "Test message from Zendesk sent on: 2025-01-01 10:00:00 UTC" it means you tested an email target. Email targets enable notifications to external email addresses based on Zendesk Support ticket events.

For more information, see this article: Managing external email targets.